Shuttle FAQ

Tesloop Shuttle, is our company’s original city-to-city rideshare mobility service which allows consumers to book a seat in a Tesla Model X, and has become the highest rated transportation service in the world. We plans to continue the rapid expansion of Shuttle across California and beyond.

What happens after I book a Tesloop?
You will receive a trip itinerary email, typically within 5-10 minutes after purchasing your seat(s) on Tesloop. If the email doesn't appear in your In...
Tue, 19 Dec, 2017 at 4:13 PM
Can children or unaccompanied minors travel on the service?
Unaccompanied minors must be 13 years old or older to ride on Tesloop. A guardian of 18 years old or older must be present with any minor until the Tesloop ...
Tue, 7 Mar, 2017 at 6:14 PM
What is the Pilots Club?
In 2018, we expect to open driving to all of our best customers who want to take on a temporary piloting role for a one way trip.  At this point, we expect t...
Fri, 24 Mar, 2017 at 10:45 AM
Is Tesloop right for you?
Tesloop is an excellent travel option for many, but there are some types of travelers for whom Tesloop may not be suitable. For example, people who need fre...
Wed, 22 Feb, 2017 at 3:47 PM
How will I know exactly when my Tesloop is arriving to pick me up?
Your Tesloop Concierge will provide you with updates by the contact method you chose during booking, beginning at least 30 minutes before your scheduled pi...
Thu, 2 Nov, 2017 at 12:51 PM
What contact information does Tesloop need from me when booking and why?
We use the contact information you provide during booking to provide critical updates leading up to and on the day of travel. You choose whether to receive...
Wed, 7 Mar, 2018 at 11:03 AM