Shuttle FAQ

Tesloop Shuttle, is our company’s original city-to-city rideshare mobility service which allows consumers to book a seat in a Tesla Model X, and has become the highest rated transportation service in the world. We plans to continue the rapid expansion of Shuttle across California and beyond.

Where do I get aboard a Tesloop, and where will you drop me off?
Tesloop offers pick up and drop off at convenient locations throughout and around the cities we serve, which we’ve selected to be convenient to as many peop...
Tue, 6 Mar, 2018 at 4:56 PM
I want to book a round trip, but don’t see that option?
To book your round trip on Tesloop you will book each each leg of your journey separately. This includes paying for each ride separately, and this also mean...
Fri, 3 Feb, 2017 at 4:01 PM
Can I cancel or rebook my Tesloop Shuttle?
We offer full refunds for bookings that are cancelled up to 24 hours after you initially booked.  If you cancel after this 24 hour period, you will rec...
Wed, 9 May, 2018 at 10:03 AM
Will you pick me up at my home?
Our mission at Tesloop is create a sustainable travel network that will accommodate as many people as possible.  In order to avoid making some customers...
Tue, 23 May, 2017 at 5:25 PM
Do you pick up at LAX and other airports?
We are currently working on obtaining the permits that will allow us to execute pick ups and drop offs at each airport in Southern California. Currently, we...
Thu, 28 Jun, 2018 at 2:05 PM
Will my Tesloop make stops?
TesloopShuttle is a ride-share service, and passengers should expect to make planned stops to either pick up or drop off other passengers. We may at ...
Wed, 30 May, 2018 at 1:09 PM
Can I book a seat for cargo or goods? Does Tesloop provide courier or delivery services?
At this time we are only able to transport luggage/cargo if it is accompanied by a passenger in the vehicle. There are restrictions on the amount of belongi...
Fri, 2 Mar, 2018 at 12:48 PM
What are Tesloop Carbon Credits?
Carbon credits are an approximate measure of pounds of carbon that you save while traveling sustainably. Eventually we hope to make this dynamic and track e...
Thu, 23 Feb, 2017 at 3:25 PM
Are you part of Tesla Motors?
Though we believe Tesloop is aligned with Tesla’s mission statement, Tesloop and Tesla Motors are two separate entities. Tesloop has a "Fleet Agreement...
Fri, 19 Jan, 2018 at 5:36 PM
Do you need autopilot to make the service work?
While autopilot is essential to the overall goals of Tesloop, daily trips are still 100% functional without autopilot. Our pilots go through about 8-10 hour...
Mon, 6 Mar, 2017 at 4:20 PM