Your Tesloop Concierge will provide you with updates by the contact method you chose during booking, beginning at least 30 minutes before your scheduled pick up time. Most of our passengers prefer the ease of text messaging. If you prefer communication by phone call, or you won't have an SMS-enabled mobile phone with you, feel free to select phone call or email when booking. Your Tesloop Concierge will reach you as requested.


You can always call Tesloop Support at 818-330-6446 with any questions; this phone line also provides instructions for contacting the Concierge after business hours.