You will receive a trip itinerary email, typically within 5-10 minutes after purchasing your seat(s) on Tesloop. If the email doesn't appear in your Inbox, please check your spam folder as the Tesloop Trip itinerary does sometimes end up there on certain email platforms. 


The day before your Tesloop you'll receive an email reminder of your upcoming Tesloop. 


On the day of your Tesloop a Concierge will text or call the mobile number you provided us starting around 30 minutes before your scheduled pick up time letting you know the ETA of the vehicle to your pick up location. 


We ask that all passenger be ready at their pick up location 10-20 minutes before their scheduled pick up time.